Revision 01 - 01 November 2017
A04 - QUALITY ASSURANCE PROGRAM
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A04-1 National floor covering association quality assurance program
A04-2 Quality assurance program costs
A04-3 Quality assurance program criteria
A04-4 Quality assurance program services
A04-5 Quality assurance program reviews
A04-6 NFCA review standards
A04-7 Flooring contractor requirements
A04-8 NFCA review procedures
A04-9 Inspection agency (QA Inspector) responsibilities
A04-10 NFCA verification and testing requirements
A04-11 Materials and methods
A04-12 Conformance
A04-13 Grievance procedures
A04-14 Special note
A04-15 Quality control
A04-16 Quality assurance program bonding requirements
A04-17 Quality assurance program bond provisions
A04-2 Quality assurance program costs
A04-3 Quality assurance program criteria
A04-4 Quality assurance program services
A04-5 Quality assurance program reviews
A04-6 NFCA review standards
A04-7 Flooring contractor requirements
A04-8 NFCA review procedures
A04-9 Inspection agency (QA Inspector) responsibilities
A04-10 NFCA verification and testing requirements
A04-11 Materials and methods
A04-12 Conformance
A04-13 Grievance procedures
A04-14 Special note
A04-15 Quality control
A04-16 Quality assurance program bonding requirements
A04-17 Quality assurance program bond provisions
Preface:
This reference guide covers the National Floor Covering Association of Canada's Quality Assurance Program in regard to floor covering materials and installation.
1 • NATIONAL FLOOR COVERING ASSOCIATION QUALITY ASSURANCE PROGRAM
.01 The National Floor Covering Association (NFCA) Quality Assurance Program (QAP) shall be in accordance with requirements noted herein.
.02 The Quality Assurance Program shall be administered by the National Floor Covering Association.
.03 Where the Quality Assurance Program (QAP) is adopted and underwritten by a Provincial Floor Covering Association, the Provincial Association shall administer the QAP
within its jurisdiction and shall also assign an NFCA Accredited Inspection Agency to conduct independent reviews of floor covering work as noted herein.
.04 The Quality Assurance Program (QAP) is only applicable in those jurisdictions where the Provincial Floor Covering Association adopts and underwrites the program. Where
there is no Provincial Floor Covering Association of where the Provincial Floor Covering Association does not adopt and underwrite the QAP, the National Floor Covering
Association shall assign an Accredited Quality Assurance (AQA) provider (as defined by NFCA) who will assign an NFCA Accredited Inspection Agency.
.05 The NFCA Quality Assurance Program includes the following floor coverings:
.06 The QA program provides two different review options:
This reference guide covers the National Floor Covering Association of Canada's Quality Assurance Program in regard to floor covering materials and installation.
1 • NATIONAL FLOOR COVERING ASSOCIATION QUALITY ASSURANCE PROGRAM
.01 The National Floor Covering Association (NFCA) Quality Assurance Program (QAP) shall be in accordance with requirements noted herein.
.02 The Quality Assurance Program shall be administered by the National Floor Covering Association.
.03 Where the Quality Assurance Program (QAP) is adopted and underwritten by a Provincial Floor Covering Association, the Provincial Association shall administer the QAP
within its jurisdiction and shall also assign an NFCA Accredited Inspection Agency to conduct independent reviews of floor covering work as noted herein.
.04 The Quality Assurance Program (QAP) is only applicable in those jurisdictions where the Provincial Floor Covering Association adopts and underwrites the program. Where
there is no Provincial Floor Covering Association of where the Provincial Floor Covering Association does not adopt and underwrite the QAP, the National Floor Covering
Association shall assign an Accredited Quality Assurance (AQA) provider (as defined by NFCA) who will assign an NFCA Accredited Inspection Agency.
.05 The NFCA Quality Assurance Program includes the following floor coverings:
- Resilient sheet and tile flooring (including acoustical, slip resistant, and static control resilient flooring).
- Carpet roll and modular / tile flooring including carpet cushion.
- Hardwood engineered and solid strip, plank, and parquet flooring (including sanding and finishing).
- Laminate flooring.
- Other flooring including bamboo and cork flooring.
- Resilient, carpet, hardwood, and laminate stair coverings.
- Related flooring installation materials, bases, trims, and accessories.
.06 The QA program provides two different review options:
- The installation review (prior to and during flooring installation).
- The post-installation review (for flooring already installed).
2 • QUALITY ASSURANCE PROGRAM COSTS AND INVOICING
.01 The National Floor Covering Association (NFCA) Quality Assurance Program (QAP) cost for services rendered is based on the following:
- For flooring contract amounts up to $100,000, a minimum charge of $6000 shall apply.
- For flooring contract amounts between $100,000 and $200,000, a charge of 6% of the contract amount shall apply.
- For flooring contract amounts between $200,000 and $1,000,000, an additional charge of 2% for the amount over $200,000 shall apply.
- For flooring contract amounts over $1,000,000, an additional charge of 1% for the amount over $1,000,000 shall apply.
- Where flooring contract work is staged then each stage shall be costed individually in accordance with the above criteria.
- The total amount of the flooring contract will be adjusted to suit the final cost of flooring work at the date of Substantial Performance of the Work. Applicable taxes are in addition to this cost.
.02 Quality Assurance Program Reviews shall also include travel costs to the site (own vehicle mileage over 100km or air fare and car rental, hotel accommodation, and meals)
when applicable at rates pre-approved by the QA Provider for services rendered by the inspection Agency. An itemized list must be provided by the Inspection Agency for
approval of such costs.
.03 Quality Assurance Program Reviews shall also include the cost of a two year 100% Maintenance Bond for all flooring work.
.04 Invoicing for QA Program services shall be issued by the Accredited Quality Assurance (AQA) Provider. Terms of payment will be 50% deposit to initiate the program
and on a 'Progress Draw' basis thereafter. Terms: Net, thirty (30) days after invoice. Invoices will follow each QAP report as it is issued.
3 • QUALITY ASSURANCE PROGRAM CRITERIA
The National Floor Covering Association (NFCA) Quality Assurance Program is based on the following criteria and requirements:
.01 The Design Authority or Owner shall provide project specific floor covering specifications.
.02 All floor covering materials, preparation, and workmanship shall conform to NFCA minimum requirements as defined in the latest (online) edition of the NFCA Reference Manual and material manufacturer's written recommendations and detail requirements for conditions of work that apply and guarantee / warranty periods noted herein.
.03 Any flooring materials, preparation, installation and workmanship that does not meet NFCA requirements shall be repaired or replaced in accordance with QAP requirements
at no additional cost to the Owner.
.04 The floor-covering specifications shall be reviewed by the local NFCA Quality Assurance Program Provider's designated Technical Review Committee or reviewer.
.05 All flooring contractors bidding this work shall contact the Accredited Quality Assurance (AQA) Provider for any clarifications prior to submitting a bid for this work.
.06 On award of the flooring contract, the flooring contractor shall contact the AQA Provider for a QAP Request for Review Form (click here to download) and submit it completed
in full, along with a copy of the flooring specifications and any modifying addenda prior to ordering flooring materials.
.07 Note that the flooring contract must be awarded in a timely manner in order to initiate the QA Program and to ensure an early review of the flooring specifications by the QAP
Inspection Agency assigned.
.08 All floor covering work shall be performed by or be under the supervision of Trade Qualified (TQ) or Manufacturer Qualified (MQ) installers as defined in PART A05 - Trade
Qualifications.
.09 Substrate surfaces shall be tested in a timely manner by a third-party independent testing agency in accordance with requirements noted in Part A11 - Substrate Testing and
in the Scope of Work for each type of flooring.
.10 All floor covering work shall be reviewed by a third party inspection Agency appointed by the NFCA Accredited Quality Assurance Provider having jurisdiction.
The National Floor Covering Association (NFCA) Quality Assurance Program is based on the following criteria and requirements:
.01 The Design Authority or Owner shall provide project specific floor covering specifications.
- To ensure that appropriate specifications are provided, the use of NFCA Guide Specifications is strongly recommended.
- NFCA strongly recommends that floor-covering specifications be written by experienced persons who are qualified to write such specifications. Such qualifications include, as a minimum, the successful completion of the Construction Specifications Canada (CSC) Professional Development Course - Principles of Construction Documentation. For information on this course and the Specification Writer certification courses contact CSC at www.csc-dcc.ca or 416-777-2198.
- On completion of floor covering specifications and before issuing the specification for bidding purposes it is strongly advised that the design authority have their specifications reviewed by the floor covering manufacturer(s).
.02 All floor covering materials, preparation, and workmanship shall conform to NFCA minimum requirements as defined in the latest (online) edition of the NFCA Reference Manual and material manufacturer's written recommendations and detail requirements for conditions of work that apply and guarantee / warranty periods noted herein.
.03 Any flooring materials, preparation, installation and workmanship that does not meet NFCA requirements shall be repaired or replaced in accordance with QAP requirements
at no additional cost to the Owner.
.04 The floor-covering specifications shall be reviewed by the local NFCA Quality Assurance Program Provider's designated Technical Review Committee or reviewer.
.05 All flooring contractors bidding this work shall contact the Accredited Quality Assurance (AQA) Provider for any clarifications prior to submitting a bid for this work.
.06 On award of the flooring contract, the flooring contractor shall contact the AQA Provider for a QAP Request for Review Form (click here to download) and submit it completed
in full, along with a copy of the flooring specifications and any modifying addenda prior to ordering flooring materials.
.07 Note that the flooring contract must be awarded in a timely manner in order to initiate the QA Program and to ensure an early review of the flooring specifications by the QAP
Inspection Agency assigned.
.08 All floor covering work shall be performed by or be under the supervision of Trade Qualified (TQ) or Manufacturer Qualified (MQ) installers as defined in PART A05 - Trade
Qualifications.
.09 Substrate surfaces shall be tested in a timely manner by a third-party independent testing agency in accordance with requirements noted in Part A11 - Substrate Testing and
in the Scope of Work for each type of flooring.
.10 All floor covering work shall be reviewed by a third party inspection Agency appointed by the NFCA Accredited Quality Assurance Provider having jurisdiction.
4 • QUALITY ASSURANCE PROGRAM SERVICES
.01 The Quality Assurance Program third-party independent review services offered to Owners and Design Authorities by the Accredited Quality Assurance Provider include the
following:
.02 QA Reviews shall be conducted in a timely manner. This should normally provide the Owner and/or Design Authority sufficient time to issue corrective orders if required. Note that timely QA reviews depend on timely requests by the Owner / Design Authority as well as on the location of the site.
.03 The QA Inspector's mandate is to observe and report and offer technical advice and assistance.
.04 This QA review does not replace reviews by the flooring manufacturer and/or supplier representatives.
.05 Standards and specifications are only as good as their enforcement. This must be done by the Design Authority. The QA Program review will also ensure that this is done.
.06 Perfection does not exist but Quality does. The only way to ensure consistent Quality is through the QA Program.
.07 The Design / Specifying Authority benefits by:
.08 Owners benefit by:
.01 The Quality Assurance Program third-party independent review services offered to Owners and Design Authorities by the Accredited Quality Assurance Provider include the
following:
- Review of floor covering specifications including related drawings and Finish Schedules (preferably before issuing the documents for Bidding).
- Assurance that the flooring contractor and installers are qualified in accordance with Part A05 - Trade Qualifications - Qualified Installers.
- Review of floor covering shop drawings (e.g. seaming plans, etc.) when applicable.
- Review of site conditions, substrates, materials, and installations to limits defined herein and within the NFCA Reference Manual.
- Reporting of site abnormalities or variations from project specifications and drawings.
- Assurance that NFCA minimum standards are being adhered to.
- Assurance that only specified materials and workmanship are provided.
.02 QA Reviews shall be conducted in a timely manner. This should normally provide the Owner and/or Design Authority sufficient time to issue corrective orders if required. Note that timely QA reviews depend on timely requests by the Owner / Design Authority as well as on the location of the site.
.03 The QA Inspector's mandate is to observe and report and offer technical advice and assistance.
.04 This QA review does not replace reviews by the flooring manufacturer and/or supplier representatives.
.05 Standards and specifications are only as good as their enforcement. This must be done by the Design Authority. The QA Program review will also ensure that this is done.
.06 Perfection does not exist but Quality does. The only way to ensure consistent Quality is through the QA Program.
.07 The Design / Specifying Authority benefits by:
- Review of drawings, schedules, and specifications pertaining to floor coverings.
- An unbiased third-party review of the flooring installation.
- Provision of review reports. (See NFCA Review Procedures PART A04 Section 8 .04)
- Assurance that materials and workmanship conform to manufacturers and NFCA minimum requirements.
.08 Owners benefit by:
- Receiving bids based on the use of qualified materials and workmanship, proven systems and adherence to NFCA minimum standards.
- Obtaining the best value for their dollar.
- Assurance of materials and workmanship backed by a two-year Maintenance Bond.
5 • QUALITY ASSURANCE PROGRAM REVIEWS
.01 QA Program Installation Reviews
.02 QA Program Post-Installation Reviews
.03 QA Program Reviews
.01 QA Program Installation Reviews
- NFCA Quality Assurance Installation Review service is designed to aid design authorities (architects, interior designers, specifiers, and others in the industry) and to ensure that every stage of a floor-covering project, including substrate preparation, will be completed in accordance with NFCA requirements. This program includes:
- A review of project specifications to ensure that they meet minimum NFCA requirements.
- On-site reviews of flooring installation at key stages of the work.
- Assurance that specified materials are supplied and installed.
- A written report issued to all parties, indicating whether site conditions, preparation, materials, and installation adhere to NFCA minimum requirements.
- The objective of the Installation Review service is to ensure the success of flooring work by providing independent third-party review services. Use of the QA Assurance Program by the Owner and/or Design Authority will ensure that flooring work will be installed in accordance with NFCA minimum requirements.
- A review of project specifications to ensure that they meet minimum NFCA requirements.
.02 QA Program Post-Installation Reviews
- The NFCA Quality Assurance Program Post-Installation Review service is designed to review floor-covering installations after installation (when QA Installation Reviews have not been done) and to aid in the resolution of problems if they have occurred. This program includes:
- A review of project specifications.
- A review of project flooring installation to ascertain if the installation met current industry and NFCA standards to the extent possible by observation.
- A written report indicating whether site conditions, preparation, materials, and the installation adhered to NFCA minimum requirements to the extent possible by observation.
- A review of project specifications.
.03 QA Program Reviews
- Review services provided under the NFCA Quality Assurance Program (QAP) shall be as detailed herein.
- The NFCA shall assign a Quality Assurance Provider in each Province who shall addminister the NFCA QAP as detailed herein.
- The NFCA Accredited Quality Assurance Provider in each Province shall assign an independent third-party inspection agency to conduct Quality Assurance Reviews as noted herein.
- Where there is no Accredited Quality Assurance Provider in a Province or Territory, the NFCA will assign the administration of the QA Program and third-party inspection services through another appropriate local group or Association that is monitored by the NFCA.
- The local NFCA Accredited Quality Assurance provider shall be contacted in regard to the Review Programs and for the appropriate Review Request Form.
6 • QUALITY ASSURANCE PROGRAM REVIEWS
.01 Qualifications
.02 Quality Assurance Review Requirements
.01 Qualifications
- To qualify for NFCA Quality Assurance Program services, floor covering installation firms must provide a Surety (with Bid) and a two (2) year 100% Maintenance Bond (with contract) in accordance with bonding requirements noted herein. Subject to conditions and terms established between the Accredited Quality Assurance Provider and a Bonding company within the area of jurisdiction.
- All floor covering work will be reviewed. The reviews required will be carried out in strict accordance with the Quality Assurance Program as noted herein by a qualified (i.e. by an NFCA Accredited third party Inspection Agency / Inspector assigned by NFCA Accredited Quality Assurance Provider in each Province. Only Inspectors who have been approved under the Quality Assurance Program will be assigned.
- The project floor covering specification must meet minimum NFCA requirements noted in the NFCA Reference Manual and any amendments to these requirements subsequently issued by NFCA. Any changes to specification requirements issued after application for a QA Program review will be forwarded to the QA provider.
- Where a discrepancy occurs between the project floor covering specification and NFCA requirements the specification shall prevail. The work will be reviewed but a "non-conforming" disclaimer shall be noted on the specification and on Quality Assurance Program review forms, unless the specification is amended to suit NFCA requirements.
.02 Quality Assurance Review Requirements
- Where the Quality Assurance Program has been specified or where a Quality Assurance Program Review is requested a Request for Review (RFR) form must be completed, signed, and forwarded to the applicable NFCA Accredited Quality Assurance. Such forms are obtainable from the NFCA Accredited Quality Assurance Provider having jurisdiction. Refer to Part A04A - RFR Guide Form.
- The QA Request for Review form shall contain the following pertinent information:
- The name, description, and location of the project and the projected start date.
- The types of floor coverings to be installed and the types of substrates they are to be installed on.
- The name, address, phone, fax, and email numbers of the following:
- Flooring contractor.
- Manufacturer's representative.
- General Contractor or Construction Manager.
- Specifying Authority (Consultant).
- Owner / Owner's Representative.
- Flooring contractor.
- The name, address, phone, fax, and email number of the Bonding Company providing the two-year 100% Maintenance Bond.
- The floor covering Contract Price.
- Any special comments relating to the project and floor covering requirements.
- Upon receipt of a Request for Review form, the Provincial Floor Covering Association shall assign a QA Inspector, record the details on the form, and return a copy to the assigned Inspection Agency (inspector) as confirmation, as well as a copy to the flooring contractor. The Specifying Authority as well as the named bonding company shall also be advised.
7 • FLOORING CONTRACTOR REQUIREMENTS
The following shall take place:
.01 Where the Quality Assurance Program has been specified or where a Quality Assurance Program Review is requested the flooring contractor will complete a Request for Review form as noted herein. The submission of this form will take place at the earliest possible time and no later than ten (10) full working days prior to start of work to allow for the most timely assignment of the QA Inspector. A copy of this form will also be forwarded to the General Contractor or Construction Manager, Consultant (specifying authority), and Owner (if a direct contract) as verification of application.
.02 The flooring contractor will also maintain contact with the General Contractor, Construction Manager, or Owner (if a direct contract) and will keep the assigned Inspection Agency and the AQA Association advised of the expected starting date of flooring work.
.03 Prior to commencement of flooring work the flooring contractor shall provide the QA Inspection Agency with the following:
.04 Verify indoor environmental conditions (relative humidity, surface and ambient temperature) are acceptable.
.05 Verify moisture and alkalinity test results are acceptable.
.06 Verify surface flatness tests results are acceptable.
.07 Perform a Mat Bond Test in accordance with ASTM F3311. The test/s will be recorded and photographed by the flooring contractor and shared with the QA inspector for review prior to starting a Mock Up (sample area).
.08 Verify surface conditions are acceptable, including, porosity (water absorbency), surface profile, temperature and contaminants removal.
.09 Prior to start of installation the flooring contractor will complete a mock up of the finished floor covering in a pre-determined area showing necessary details including, seams, one inside and one outside corner detail. The mock up will be reviewed for approval by the architect.
.10 The flooring contractor will notify the QA Inspection Agency a minimum of five (5) full working days prior to the start of the floor covering work. Where possible, the QA Inspector will inspect the job on the first day of commencement of floor covering work.
.11 The flooring contractor will notify the QA Inspector and General Contractor, Construction Manager in a timely manner, of all unsatisfactory conditions and defects likely to impair finished work.
The following shall take place:
.01 Where the Quality Assurance Program has been specified or where a Quality Assurance Program Review is requested the flooring contractor will complete a Request for Review form as noted herein. The submission of this form will take place at the earliest possible time and no later than ten (10) full working days prior to start of work to allow for the most timely assignment of the QA Inspector. A copy of this form will also be forwarded to the General Contractor or Construction Manager, Consultant (specifying authority), and Owner (if a direct contract) as verification of application.
.02 The flooring contractor will also maintain contact with the General Contractor, Construction Manager, or Owner (if a direct contract) and will keep the assigned Inspection Agency and the AQA Association advised of the expected starting date of flooring work.
.03 Prior to commencement of flooring work the flooring contractor shall provide the QA Inspection Agency with the following:
- A list of names, qualifications, and experience of installers scheduled to work at the site for the duration of the work. Any changes in personnel shall be subject to pre-approval of the QA Inspection Agency.
- A copy of the project flooring specifications and applicable drawings (floor plans and any details affecting flooring installation), finish schedule, and any addenda modifying specified flooring requirements for review by the QA Agency / Inspector.
- A schedule of materials intended for use on the project. Changes approved by the Specifying Authority, if any, shall be provided to the QA Inspector as approval is secured.
- A Consent of Surety issued by a surety licensed in the appropriate jurisdiction at the time of bid submission or prior to commencement of flooring work. The surety shall state that a two (2) year 100% maintenance bond will be provided subject to acceptance of the flooring work by the AQA Provider.
.04 Verify indoor environmental conditions (relative humidity, surface and ambient temperature) are acceptable.
.05 Verify moisture and alkalinity test results are acceptable.
.06 Verify surface flatness tests results are acceptable.
.07 Perform a Mat Bond Test in accordance with ASTM F3311. The test/s will be recorded and photographed by the flooring contractor and shared with the QA inspector for review prior to starting a Mock Up (sample area).
.08 Verify surface conditions are acceptable, including, porosity (water absorbency), surface profile, temperature and contaminants removal.
.09 Prior to start of installation the flooring contractor will complete a mock up of the finished floor covering in a pre-determined area showing necessary details including, seams, one inside and one outside corner detail. The mock up will be reviewed for approval by the architect.
.10 The flooring contractor will notify the QA Inspection Agency a minimum of five (5) full working days prior to the start of the floor covering work. Where possible, the QA Inspector will inspect the job on the first day of commencement of floor covering work.
.11 The flooring contractor will notify the QA Inspector and General Contractor, Construction Manager in a timely manner, of all unsatisfactory conditions and defects likely to impair finished work.
8 • NFCA REVIEW PROCEDURES
The following shall take place:
.01 Upon receipt of a Request for Review form, the AQA Provider will assign an Inspection Agency (inspector), record the details on the form, and return a copy to the assigned
Inspection Agency (inspector) and flooring contractor as confirmation with additional copies sent to the Consultant (specifying authority) and named bonding company for their
information.
.02 Upon being assigned, the Inspection Agency will contact the Contractor to book a pre-installation meeting. The inspection agency will contact the flooring contractor to confirm
the actual starting date of flooring work, obtain project specifications including addenda and bid modifications (if any), and applicable drawings and schedules, and discuss any
concerns that the flooring contractor may have in regard to project documentation and job site conditions that may be detrimental to flooring work.
.03 If necessary, the Inspection Agency will involve the AQA Provider and the Consultant (specifying authority) to review the specifications to resolve discrepancies and
concerns identified by the flooring contractor.
.04 During the floor covering application, the frequency of QA Reviews will be sufficient to ensure adequate Quality Assurance in accordance with NFCA QA Program
requirements. In rural or remote areas, reviews may be carried out at intervals as arranged with the AQA Provider.
.05 The QA Inspector will report using the appropriate NFCA QA Pre-Installation or Interim Flooring Review Report form and will sign and submit it to the AQA Provider.
The AQA Provider will provide copies of the report to each participant listed on the Request for Review form
.06 On completion of flooring work the QA Inspector will report using the NFCA QA Final Flooring Review Report form and will sign and submit it to the AQA Provider. The
AQA Provider will provide a copy of the report to each participant listed on the Request for Review form.
.07 The QA Inspector will list deficiencies in the final report. This completes the reporting process. Requests for extra Reviews shall incur extra fees.
.08 The QA Inspector will check for proper preparation of substrate surfaces, confirm that specified / correct products are being used, and that the installation and finishing of
materials is in accordance with NFCA, manufacturer's, and specification requirements. This information will be noted on the review report form.
.09 The QA Inspector will observe the progress of flooring work and installation practices being carried out. This information will be noted on the review report form.
.10 The QA Inspector will also report any damage done by other trades (DBO) to prepared flooring substrates prior to installation of flooring or to installed flooring on appropriate
review report forms.
.11 All review reports will note any variation from NFCA, manufacturer, or specification requirements, deficiencies if any, and whether flooring work is completed in accordance
with NFCA Quality Assurance Program requirements.
.12 A final review will be required at the completion of the work, but preferably while the flooring contractor still has a work force on the job site. At this time the QA Inspector will issue an NFCA QA Final Flooring Review Report. This report shall state that the flooring work has been carried out in accordance with the intent of the specifications, drawings, addenda, etc., or contrary if applicable, noting any deficiencies or discrepancies on the review report form. Requests for extra Reviews shall incur extra fees.
The following shall take place:
.01 Upon receipt of a Request for Review form, the AQA Provider will assign an Inspection Agency (inspector), record the details on the form, and return a copy to the assigned
Inspection Agency (inspector) and flooring contractor as confirmation with additional copies sent to the Consultant (specifying authority) and named bonding company for their
information.
.02 Upon being assigned, the Inspection Agency will contact the Contractor to book a pre-installation meeting. The inspection agency will contact the flooring contractor to confirm
the actual starting date of flooring work, obtain project specifications including addenda and bid modifications (if any), and applicable drawings and schedules, and discuss any
concerns that the flooring contractor may have in regard to project documentation and job site conditions that may be detrimental to flooring work.
.03 If necessary, the Inspection Agency will involve the AQA Provider and the Consultant (specifying authority) to review the specifications to resolve discrepancies and
concerns identified by the flooring contractor.
.04 During the floor covering application, the frequency of QA Reviews will be sufficient to ensure adequate Quality Assurance in accordance with NFCA QA Program
requirements. In rural or remote areas, reviews may be carried out at intervals as arranged with the AQA Provider.
.05 The QA Inspector will report using the appropriate NFCA QA Pre-Installation or Interim Flooring Review Report form and will sign and submit it to the AQA Provider.
The AQA Provider will provide copies of the report to each participant listed on the Request for Review form
.06 On completion of flooring work the QA Inspector will report using the NFCA QA Final Flooring Review Report form and will sign and submit it to the AQA Provider. The
AQA Provider will provide a copy of the report to each participant listed on the Request for Review form.
.07 The QA Inspector will list deficiencies in the final report. This completes the reporting process. Requests for extra Reviews shall incur extra fees.
.08 The QA Inspector will check for proper preparation of substrate surfaces, confirm that specified / correct products are being used, and that the installation and finishing of
materials is in accordance with NFCA, manufacturer's, and specification requirements. This information will be noted on the review report form.
.09 The QA Inspector will observe the progress of flooring work and installation practices being carried out. This information will be noted on the review report form.
.10 The QA Inspector will also report any damage done by other trades (DBO) to prepared flooring substrates prior to installation of flooring or to installed flooring on appropriate
review report forms.
.11 All review reports will note any variation from NFCA, manufacturer, or specification requirements, deficiencies if any, and whether flooring work is completed in accordance
with NFCA Quality Assurance Program requirements.
.12 A final review will be required at the completion of the work, but preferably while the flooring contractor still has a work force on the job site. At this time the QA Inspector will issue an NFCA QA Final Flooring Review Report. This report shall state that the flooring work has been carried out in accordance with the intent of the specifications, drawings, addenda, etc., or contrary if applicable, noting any deficiencies or discrepancies on the review report form. Requests for extra Reviews shall incur extra fees.
9 • INSPECTION AGENCY (QA Inspector) RESPONSIBILITIES
The Inspection Agency / QA Inspector will:
.01 Obtain a copy of the floor covering contract documentation as noted in 6.03.
.02 Review the specifications and contact the Specifying Authority, and the AQA Provider to clarify any anomalies or irregularities. It is particularly important that this be done prior to commencement of work.
.03 Verify that substrate moisture and alkalinity testing has been conducted by an independent testing agency in accordance with minimum NFCA requirements, floor covering manufacturer's recommendations, and as noted herein.
.04 Inspect substrate surfaces prepared for floor covering before commencement of flooring work to confirm acceptabtable conditions.
.05 Verify flatness test results meet the floor covering manufacturers installation requirements.
.06 Verify that humidity and temperature requirements in areas of floor covering installations are with minimum NFCA requirements and floor covering manufacturer's recommendations for type of flooring to be installed.
.07 Review and verify Mat Bond Test results submitted by the Floor Covering Contractor.
.08 Review Mock Up submitted by the Floor Covering Contractor.
.09 Note any environmental or substrate deficiencies, which may adversely affect flooring installation and performance and/or appearance on the inspection report.
.10 Submit written reports as noted herein to the AQA Provider.
.11 Contact the General Contractor and all parties listed on the Request for Review Form submitted, to organize a Pre-Installation site meeting to review QAP requirements as
described in the NFCA Specification Guide.
.12 In all instances of obvious deficiencies in substrate and preparation requirements, in floor covering materials and installations, or where completed work varies from manufacturer's recommendations and NFCA requirements, the QA Inspector shall immediately notify the flooring contractor and the General Contractor or Construction Manager and request immediate conformance and advise a stoppage of work to ensure conformity. Such deficiencies and actions shall be noted on the appropriate review forms.
.13 If floor covering work proceeds where deficiencies are not corrected in accordance with manufacturer's recommendations and NFCA requirements, the flooring contractor, General Contractor or Construction Manager, design authority, and bonding company shall be notified.
Spec note: The QAP independent inspector is not responsible for approving site conditions or authorizing the installation (or use) of specified products or change orders. Acceptance of site conditions and a decision to proceed with the installation rests with the floor covering contractor.
The QAP inspectors role is to observe and report independently on the project at each phase - pre-installation, start of installation, at key stages during installation and after project completion. The intent is to ensure correct products, and qualified installers are present per NFCA standards and manufacturers installation guidelines.
Neither NFCA or the independent inspector assume any responsibility for the condition of the site or acceptance of those conditions. If the floor covering contractor has concerns over any aspect of the installation (or site conditions) not meeting material manufacturers requirements, installation should not proceed until those concerns have been addressed and made acceptable to NFCA standards and or manufacturers recommendations.
The Inspection Agency / QA Inspector will:
.01 Obtain a copy of the floor covering contract documentation as noted in 6.03.
.02 Review the specifications and contact the Specifying Authority, and the AQA Provider to clarify any anomalies or irregularities. It is particularly important that this be done prior to commencement of work.
.03 Verify that substrate moisture and alkalinity testing has been conducted by an independent testing agency in accordance with minimum NFCA requirements, floor covering manufacturer's recommendations, and as noted herein.
.04 Inspect substrate surfaces prepared for floor covering before commencement of flooring work to confirm acceptabtable conditions.
.05 Verify flatness test results meet the floor covering manufacturers installation requirements.
.06 Verify that humidity and temperature requirements in areas of floor covering installations are with minimum NFCA requirements and floor covering manufacturer's recommendations for type of flooring to be installed.
.07 Review and verify Mat Bond Test results submitted by the Floor Covering Contractor.
.08 Review Mock Up submitted by the Floor Covering Contractor.
.09 Note any environmental or substrate deficiencies, which may adversely affect flooring installation and performance and/or appearance on the inspection report.
.10 Submit written reports as noted herein to the AQA Provider.
.11 Contact the General Contractor and all parties listed on the Request for Review Form submitted, to organize a Pre-Installation site meeting to review QAP requirements as
described in the NFCA Specification Guide.
.12 In all instances of obvious deficiencies in substrate and preparation requirements, in floor covering materials and installations, or where completed work varies from manufacturer's recommendations and NFCA requirements, the QA Inspector shall immediately notify the flooring contractor and the General Contractor or Construction Manager and request immediate conformance and advise a stoppage of work to ensure conformity. Such deficiencies and actions shall be noted on the appropriate review forms.
.13 If floor covering work proceeds where deficiencies are not corrected in accordance with manufacturer's recommendations and NFCA requirements, the flooring contractor, General Contractor or Construction Manager, design authority, and bonding company shall be notified.
Spec note: The QAP independent inspector is not responsible for approving site conditions or authorizing the installation (or use) of specified products or change orders. Acceptance of site conditions and a decision to proceed with the installation rests with the floor covering contractor.
The QAP inspectors role is to observe and report independently on the project at each phase - pre-installation, start of installation, at key stages during installation and after project completion. The intent is to ensure correct products, and qualified installers are present per NFCA standards and manufacturers installation guidelines.
Neither NFCA or the independent inspector assume any responsibility for the condition of the site or acceptance of those conditions. If the floor covering contractor has concerns over any aspect of the installation (or site conditions) not meeting material manufacturers requirements, installation should not proceed until those concerns have been addressed and made acceptable to NFCA standards and or manufacturers recommendations.
10 • NFCA VERIFICATION AND TESTING REQUIREMENTS
.01 To ensure that floor covering installations meet NFCA requirements the QA Inspector will verify test results for the following:
.01 To ensure that floor covering installations meet NFCA requirements the QA Inspector will verify test results for the following:
- Verify substrate and ambient air temperatures in areas of floor covering work to ensure they are within floor covering material manufacturer's recommendations and NFCA requirements. No flooring work shall be performed until such temperatures are within these limits.
- Verify relative humidity in areas of flooring work area to ensure that it is within floor covering material manufacturer's recommendations and NFCA requirements. Noflooring work shall be performed until the relative humidity is within this limit.
- Obtain independent third-party moisture testing results from General Contractor and verify moisture contentof all substrates. The General Contractor shall provide and pay for such testing (of concrete and other substrate types if required) in a timely manner so as not to impede the progress of flooring installations. Such testing shall be conducted in accordance with NFCA requirements prior to substrate preparation and the application of flooring materials. No floor covering shall be installed until the moisture content of the substrate is within the limits recommended by the floor covering material manufacturer and those required by NFCA. Note that where the flooring is done as a direct contract with an Owner such testing must be provided by the flooring contractor (refer to Scope of Work for each flooring type).
- Obtain independent third-party alkalinity testing results from the General Contractor and verify alkalinity content of all concrete substrates. The General Contractor shall provide and pay for such testing in a timely manner prior to substrate preparation and the application of flooring materials so as not to impede the progress of flooring installations. Such testing shall be conducted in accordance with NFCA requirements. No floor covering shall be installed until the pH (alkalinity) level of concrete substrates is within the limits recommended by the floor covering manufacturer and those required by NFCA. Note that where the flooring is done as a direct contract with an Owner such testing must be provided by the flooring contractor (refer to Scope of Work for each flooring type).
- Verify substrate flatness tolerances to confirm that they are in accordance with the floor covering material manufacturer's requirements and NFCA recommendations.
- Review substrate surface preparations to confirm that they are in accordance with floor covering material manufacturer's requirements and NFCA recommendations. This shall include preparation methods and procedures as well as products used.
- Verify Mat Bond Test results submitted by the Floor Covering Contractor.
11 • MATERIALS AND METHODS
.01 All materials and installation methods shall be as recommended by the specified material manufacturers and shall meet NFCA minimum requirements for the conditions of installation and purposes of use.
.02 In the case of Pre-Installation Review Program requirements only materials and installation methods specified by the design authority or pre-approved by the design authority prior to Bid Closing shall be used. Substituted materials or materials accepted after Contract award will be inspected but not included under the QA Bond (refer to NFCA Review Procedures above).
.03 In the case of Post-Installation Review Program requirements materials and installation methods shall be reviewed for conformance to manufacturer's recommendations and NFCA requirements only to the extent possible by observation.
.04 In no case will the QA Inspector make any direct product recommendations or endorse any performance claims of the product manufacturers.
.01 All materials and installation methods shall be as recommended by the specified material manufacturers and shall meet NFCA minimum requirements for the conditions of installation and purposes of use.
.02 In the case of Pre-Installation Review Program requirements only materials and installation methods specified by the design authority or pre-approved by the design authority prior to Bid Closing shall be used. Substituted materials or materials accepted after Contract award will be inspected but not included under the QA Bond (refer to NFCA Review Procedures above).
.03 In the case of Post-Installation Review Program requirements materials and installation methods shall be reviewed for conformance to manufacturer's recommendations and NFCA requirements only to the extent possible by observation.
.04 In no case will the QA Inspector make any direct product recommendations or endorse any performance claims of the product manufacturers.
12 • CONFORMANCE
.01 If flooring materials are suspected of not meeting specification requirements, the QA Inspector shall take samples from materials being installed for testing purposes. A laboratory test shall then be performed to ascertain conformance with specification requirements. If the test results indicate non-conformance or discrepancy with specification requirements, this shall be noted on the appropriate Review Report.
.02 All such conformance testing shall be paid for by the appropriate party (supplier or flooring contractor).
.03 Non-conforming materials shall be removed and replaced with conforming materials at the expense of the appropriate party.
.01 If flooring materials are suspected of not meeting specification requirements, the QA Inspector shall take samples from materials being installed for testing purposes. A laboratory test shall then be performed to ascertain conformance with specification requirements. If the test results indicate non-conformance or discrepancy with specification requirements, this shall be noted on the appropriate Review Report.
.02 All such conformance testing shall be paid for by the appropriate party (supplier or flooring contractor).
.03 Non-conforming materials shall be removed and replaced with conforming materials at the expense of the appropriate party.
13 • GRIEVANCE PROCEDURES
.01 The QA Inspector shall discuss with the flooring contractor any serious discrepancies found in regard to the specifications, improper application methods, and/or non-
compliance with good floor covering trade practices. Should the QA Inspector fail to obtain the flooring contractor’s cooperation on the issue, a report shall be filed with the
AQA Provider for transmittal to all project participants.
.02 Should the flooring contractor disagree with the QA Inspector’s assessment, a written objection should be filed with the AQA Provider. Immediately upon receipt of this
objection, a subcommittee or representative of the Technical Committee of the Accredited Quality Assurance Provider having jurisdiction will visit the job site in question and
file a written report to the AQA Provider, within three days (maximum) of the job site visit.
.03 This report will advise the flooring contractor that if the Technical Committee's decisions are not in his/her favour, he/she shall correct the situation in a timely manner to the
satisfaction of the AQA Provider’s Technical Committee. A review report will not be issued until the work is brought up to the standard contained in the Technical Committee's
Report. A copy of this report will be sent to the design authority.
.04 The QA Inspector and the flooring contractor’s representative shall be invited to any hearing or site visit undertaken by the Technical Committee. It is the intention that all floor-
covering participants abide by the final decisions of the AQA Provider's Technical Committee.
.01 The QA Inspector shall discuss with the flooring contractor any serious discrepancies found in regard to the specifications, improper application methods, and/or non-
compliance with good floor covering trade practices. Should the QA Inspector fail to obtain the flooring contractor’s cooperation on the issue, a report shall be filed with the
AQA Provider for transmittal to all project participants.
.02 Should the flooring contractor disagree with the QA Inspector’s assessment, a written objection should be filed with the AQA Provider. Immediately upon receipt of this
objection, a subcommittee or representative of the Technical Committee of the Accredited Quality Assurance Provider having jurisdiction will visit the job site in question and
file a written report to the AQA Provider, within three days (maximum) of the job site visit.
.03 This report will advise the flooring contractor that if the Technical Committee's decisions are not in his/her favour, he/she shall correct the situation in a timely manner to the
satisfaction of the AQA Provider’s Technical Committee. A review report will not be issued until the work is brought up to the standard contained in the Technical Committee's
Report. A copy of this report will be sent to the design authority.
.04 The QA Inspector and the flooring contractor’s representative shall be invited to any hearing or site visit undertaken by the Technical Committee. It is the intention that all floor-
covering participants abide by the final decisions of the AQA Provider's Technical Committee.
14 • SPECIAL NOTE
.01 Regardless of any review carried out on behalf of the AQA Provider, the flooring contractor is fully responsible for carrying out the floor covering manufacturer's recommendations and NFCA Quality Assurance Program requirements.
.01 Regardless of any review carried out on behalf of the AQA Provider, the flooring contractor is fully responsible for carrying out the floor covering manufacturer's recommendations and NFCA Quality Assurance Program requirements.
15 • QUALITY CONTROL
.01 When the specifications call for the inclusion of the Quality Assurance Program, the review of site conditions, materials, and installation shall be undertaken by an Inspection Agency (QA Inspector) assigned by the AQA Provider.
.02 All QA Reviews shall be in accordance with requirements noted herein and to the standards contained throughout the NFCA Reference Manual.
.01 When the specifications call for the inclusion of the Quality Assurance Program, the review of site conditions, materials, and installation shall be undertaken by an Inspection Agency (QA Inspector) assigned by the AQA Provider.
.02 All QA Reviews shall be in accordance with requirements noted herein and to the standards contained throughout the NFCA Reference Manual.
16 • QUALITY ASSURANCE PROGRAM BONDING REQUIREMENTS
.01 As part of the Quality Assurance Program, the floor-covering contractor shall provide a Consent of Surety issued by a surety licensed in the appropriate jurisdiction at the time of bid submission or prior to commencement of flooring work. The surety shall state that a two (2) year 100% maintenance bond will be provided subject to acceptance of the flooring work by the AQA Provider.
.02 The Maintenance Bond shall be issued by the Surety Company subject to Quality Assurance Program Review Reports and any limitations stated on such reports.
.03 All floor covering work shall be in accordance with NFCA Reference Manual requirements and shall be reviewed by the local AQA Provider's Inspection Agency (QA Inspector). The cost for such reviews shall be included in the cost of flooring work.
.04 Reviews shall be as detailed herein.
.05 No flooring work shall commence until a Consent of Surety has been received by the AQA Provider.
.01 As part of the Quality Assurance Program, the floor-covering contractor shall provide a Consent of Surety issued by a surety licensed in the appropriate jurisdiction at the time of bid submission or prior to commencement of flooring work. The surety shall state that a two (2) year 100% maintenance bond will be provided subject to acceptance of the flooring work by the AQA Provider.
.02 The Maintenance Bond shall be issued by the Surety Company subject to Quality Assurance Program Review Reports and any limitations stated on such reports.
.03 All floor covering work shall be in accordance with NFCA Reference Manual requirements and shall be reviewed by the local AQA Provider's Inspection Agency (QA Inspector). The cost for such reviews shall be included in the cost of flooring work.
.04 Reviews shall be as detailed herein.
.05 No flooring work shall commence until a Consent of Surety has been received by the AQA Provider.
17 • QUALITY ASSURANCE PROGRAM BOND PROVISIONS
.01 The two (2) year 100% Maintenance Bond shall cover the correction of flooring material and installation defects due to faulty materials or workmanship at no expense to the Owner, which appear during the two (2) year period following Substantial Performance of the floor covering contract.
.02 Cash or a certified cheque is not acceptable in lieu of a Consent of Surety.
.03 Excluded from the AQA Association's Bond requirements are monolithic and wood sub-floor / substrate materials and substrate conditions and finishes unless otherwise included by NFCA requirements.
.04 The Bond is only effective if the flooring contractor has been paid in full for flooring work and if the Quality Assurance Program provider and the flooring contractor have been given written notice of any defect within the two-year period.
.05 The Bond shall not apply if flooring repair work has been carried out by others.
.06 The Bond shall only apply to defects in material and or labor that are reported in writing to the flooring contractor within thirty (30) days from the time they are first noticed. Defects allowed to worsen (degrade) for periods longer than the stipulated 30 day reporting period shall not be covered.
.07 The Bond shall not apply where defects arise through any other cause such as lack of maintenance, negligence, or lack of due care and attention.
.08 The Quality Assurance Program provider shall not be liable for any business interruption, loss of profits or revenue, or any other special, incidental, or consequential damages during repair work. Such items shall also not be included under the Bond requirements.
.01 The two (2) year 100% Maintenance Bond shall cover the correction of flooring material and installation defects due to faulty materials or workmanship at no expense to the Owner, which appear during the two (2) year period following Substantial Performance of the floor covering contract.
.02 Cash or a certified cheque is not acceptable in lieu of a Consent of Surety.
.03 Excluded from the AQA Association's Bond requirements are monolithic and wood sub-floor / substrate materials and substrate conditions and finishes unless otherwise included by NFCA requirements.
.04 The Bond is only effective if the flooring contractor has been paid in full for flooring work and if the Quality Assurance Program provider and the flooring contractor have been given written notice of any defect within the two-year period.
.05 The Bond shall not apply if flooring repair work has been carried out by others.
.06 The Bond shall only apply to defects in material and or labor that are reported in writing to the flooring contractor within thirty (30) days from the time they are first noticed. Defects allowed to worsen (degrade) for periods longer than the stipulated 30 day reporting period shall not be covered.
.07 The Bond shall not apply where defects arise through any other cause such as lack of maintenance, negligence, or lack of due care and attention.
.08 The Quality Assurance Program provider shall not be liable for any business interruption, loss of profits or revenue, or any other special, incidental, or consequential damages during repair work. Such items shall also not be included under the Bond requirements.